FAQs

Frequently Asked Questions

Here we’ve answered the most commonly asked questions. If the answer to your question is not here, try using our chatbot (icon on the bottom right corner of the screen).

Q: How do I find out about coach transfer timings?
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Complimentary coach transfers are provided with most day trips and resort transfers. Please see the individual product pages for more information. Please see the coach connections timetable here.
Q: What is your baggage allowance?
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Our baggage allowance is the same as most airlines. We carry baggage at the rear of the vessel. There’s limited space, so to be fair to everyone there’s a limit to how much you can bring on board

– One carry-on bag which can weigh up to 7kg (15lbs)

– A standard item – usually a bag – weighs up to 25kg (50lb)

For oversized items such as surfboards or paddle boards, these are charged at FJ$15.50 per board for the Mamanuca Islands or $30.70 per board for the Yasawa Islands. This is payable at check-in and we prefer if you are able to advise us at the time of your booking if you require this.
Q: How long will it take to get to my island resort?
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Transfer times can be found on our Resort Transfer Timetable.
Q: Which resorts do you offer transfers to?
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We offer transfers to the majority of the Mamanuca Island and Yasawa Island resorts. A full list of resorts we transfer to can be found on our Resort Transfer Timetable.
Q: Can I buy food and drink onboard the vessels?
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Yes, we sell a range of snack food, ice creams, and beverages onboard all our vessels. Personal alcohol cannot be consumed once onboard.
Q: Is it possible to visit more than one island in a day?
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The Combo Cruise visits South Sea Island in the morning and then you board the vessel for a scenic cruise past other islands and resorts for the afternoon or just choose the Mamanuca Island Explorer which takes you on a 3 hour round trip around the Mamanuca Islands as we stop off at resorts to drop off/pick up guests. A great way to see the Mamanuca Islands.

If you really want to see a lot of islands, then the Yasawa Island Explorer could be for you. This day cruise ventures up into the Yasawas and while you don’t go ashore at the islands you see about 20 as you cruise.
Q: What is the best day trip for families?
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Many of our day trips are suited to families and children – particularly the island resorts. South Sea Island has a semi-submersible, which allows the little ones to have an ‘under the sea’ experience without even getting wet, and a complementary Kids Club! The Finding Nemo day cruise is also fantastic for families with younger children, being a shorter day cruise but with lots of entertainment!

South Sea Sailing is a great day out for families with older kids (minimum age is 8).

Castaway and Malolo have a ‘kids club’ so if you want some time to relax while the children are otherwise entertained, these are great options for you.
Q: Are there cultural practices I need to be aware of?
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Yes – we ask you to respect our culture upon entering any village. No hats or sunglasses are to be worn (please do take these with you as it can get hot, but please take care to remove them from your head when in the village). Ladies are required to have shoulders and knees covered, a sulu (sarong) is a great option to wear when visiting the village and is available for sale onboard our vessels if you need one.

Please note that wearing swimwear, hats, sunglasses etc is completely acceptable at island resorts.
Q: Can I do diving on any of your day trips?
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Many of the island resorts have their own dive operators. We recommend Reef Safari when on South Sea Island, which is a fantastic place for beginners or first-time divers as well as experienced divers.
Q: Can I bring my own alcohol?
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Drinking your own alcohol onboard any of our vessels or on any of our day trips is strictly prohibited. Our vessels and day trip islands/boats are fully licensed for alcoholic purchases and offer a selection of snacks and beverages.
Q: How can I give back to the Fijian community?
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Many of our day trips visit islands owned by local Fijian villagers so with each day trip purchased, the villagers benefit. If you’d like to offer something extra, you’re welcome to bring gifts for the children.

If you are interested in donating to the Yasawa Island Villages, please visit our page with information on Supporting Fiji’s Islands .
Q: Do I need a visa to travel to Fiji?
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Some countries require a visa to visit Fiji. Please visit the Fiji Travel website for more information.
Q: What is the best time of year to visit Fiji?
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Fiji has beautiful weather all year with a very warm, tropical climate. The rainy season is from November to the end of March, but don’t let this ‘dampen’ your spirits, as the wet season is usually made up of plenty of sunshine, with only one or two sudden down-pours a day, meaning you can still enjoy your beach holiday!
Q: How do I arrange transfers to/from Port Denarau?
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We offer complimentary coach transfers to/from most Nadi and Denarau hotels and accommodation to/from Port Denarau for our resort transfer services.

We also offer this complimentary service for the majority of our full-day trips. See the individual day trip pages for more information.

You must advise us in advance if you wish to use this service. You can do this either by booking your coach transfer on our website when you book your day cruise or resort connection. Alternatively, you can contact our reservations team or arrange the transfer at your hotel or resort tour desk.
Q: Where and when do I check in?
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South Sea Cruises check-in counter is situated in the passenger terminal at Port Denarau.

Upon entry to the terminal, you’ll see the South Sea Cruises kiosk and be greeted by our friendly staff who will direct through the check-in process and boarding of the vessels. They’ll also organise the transportation of any luggage you may have if you’re transferring to stay at an island resort.

We recommend you check in 30 minutes prior to departure.
Q: What should I pack for a day trip?
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You’re going to a tropical island and it can get hot and sunny! So it is advised to bring a towel (towels are provided at Malamala Beach Club), hat, sunscreen, and of course your camera! Fiji’s white sandy beaches are often made up of coral so some sort of footwear for the beach is advisable.

You may also want some cash handy for additional purchases.
Q: Are your products accessible for those with limited mobility?
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South Sea Cruises vessels are not wheelchair accessible, and at times the jetty may not be able to be used to disembark / embark, requiring guests to transfer from the ferry to a smaller tender vessel and then disembark directly on the beach. This process can be challenging for those with mobility impairments, making it difficult to board and navigate safely. We apologize for any inconvenience this may cause and encourage guests with specific accessibility needs to contact us for further information or alternative options.
Q: What are your opening hours?
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Our customer services desk in the Port Denarau Terminal is open from 7.30 am to 8.00 pm daily.

Frequently Asked Questions

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